While most acne can be evaluated online, some cases (like those requiring procedures or physical exams) may need in-person care. If your provider determines your case isn't suitable for an online consultation, we will let you know—at no charge.

Patience is key! While some see minor changes in 2–4 weeks, it typically takes 8 to 12 weeks of consistency to see significant improvement. This is because it takes about 90 days for a new "cycle" of skin to clear existing clogs.

Yes, when appropriate, although these may require blood tests to be drawn at your local lab.

Acne care is a journey. If you don't see progress after 3 months, your provider will work with you to adjust your plan.

Not exactly. While high-sugar diets and some dairy may worsen flares for certain people, hormones and genetics are the primary drivers of acne.

Actually, over-washing or scrubbing too hard can irritate your skin and make acne worse. A gentle cleanser used twice daily is usually best.